Support
How can we help?
For account help, privacy requests, XP or ranking questions, or bug reports, email support@abu3meer.com.
Account deletion
Open Abu 3meer and choose Settings → Account → Delete account. This permanently deletes the account and associated active profile data. It does not cancel an Apple or Google subscription, which must be managed separately through the store account. If you cannot access the app, follow the steps on the account-deletion page.
Subscriptions
Open Members → View plans to see the monthly Ostoora3 and yearly Ostoora3 Pro Max plans, including the current localized price. Restore purchases and subscription management are available in the subscription panel. Store subscriptions renew automatically until cancelled in your Apple or Google account settings.
YouTube membership
Open your profile and choose Check membership, then paste your public YouTube channel profile link. The server extracts its channel ID and compares it with the latest unexpired complete membership list uploaded by staff. No Google or YouTube authorization is requested. New or cancelled memberships may not appear until the next staff list update, and you may be asked to verify again after the current period ends.
Report or block a profile
Open another user’s fan profile from the leaderboard. Choose Report to send the profile for review or Block to hide that user. Manage blocked users from Settings. For urgent safety issues, email support.
Notifications
Confirm notifications are allowed in both Abu 3meer Settings and your device settings. Match and challenge preferences can be managed separately.
Football data
Lineups, events, tables, and official scores appear when the data provider publishes them. Include the match name, date, and a screenshot when reporting missing or incorrect data.